Terms & Conditions

Terms and Conditions
BodyReset Terms & Conditions

Last updated: 6 September 2026

These Terms & Conditions apply to all BodyReset clients, including clients booking individual appointments, purchasing treatments or recovery services, and BodyReset+ members.

By booking an appointment, purchasing a service or joining a BodyReset+ membership, you agree to these Terms & Conditions.

1. Appointments & Bookings

All appointments are subject to availability.

Clients are responsible for ensuring the information provided when booking is accurate and for attending appointments at the correct clinic, date and time.

BodyReset+ members must book, cancel and reschedule membership appointments through the BodyReset+ Members App.

2. 24-Hour Cancellation Policy

BodyReset operates a 24-hour cancellation and rescheduling policy for all clients and all appointments.

If you need to cancel or reschedule, you must do so at least 24 hours before your appointment.

If you cancel or reschedule with less than 24 hours’ notice, you will be charged the full appointment fee.

For BodyReset+ members, the full number of treatment minutes booked will be deducted from the member’s available balance.

3. No-Shows

If you do not attend your appointment without providing the required notice, the appointment will be charged in full.

For BodyReset+ members, the full number of treatment minutes booked will be deducted.

4. Late Arrival

Please arrive on time.

If you arrive late, your appointment may still need to finish at the originally scheduled time so that other clients are not affected.

The appointment will still be charged in full.

If you arrive too late for treatment to reasonably or safely take place, the appointment may be treated as a missed appointment and charged in full.

5. If BodyReset Cancels Your Appointment

If BodyReset needs to cancel your appointment, you will not be charged for that appointment.

If you are a BodyReset+ member, your treatment minutes will not be deducted.

We will make reasonable efforts to offer you another suitable appointment.

6. Payment

Payment is required in accordance with the price displayed or agreed at the time of booking.

Prices may vary depending on the service, appointment duration, clinic or membership.

BodyReset reserves the right to change its prices. Any changes will not affect appointments already paid for unless otherwise agreed.

7. Refunds

Completed treatments and properly charged late cancellations or no-shows are non-refundable, except where you have a legal right to a refund.

BodyReset+ membership payments and unused treatment minutes are also non-refundable, subject to your statutory rights.

Nothing in these Terms & Conditions affects your rights under UK consumer law.

8. Treatment & Clinical Assessment

BodyReset provides services including Physiotherapy, Sports Massage, Wellness Massage, rehabilitation and recovery services.

Treatment will be based on your therapist’s professional assessment.

Your therapist may alter, postpone or refuse treatment if they believe that treatment is unsafe, inappropriate or outside their professional scope.

No particular result, recovery time or outcome can be guaranteed.

9. Your Health Information

You must provide accurate information about your health and anything that may be relevant to your treatment.

This may include:

* Medical conditions
* Injuries
* Symptoms
* Medication
* Previous surgery or treatment
* Pregnancy where relevant
* Allergies
* Changes to your health

You should tell your therapist if anything changes between appointments.

BodyReset may refuse or modify treatment where necessary for your safety.

10. Consent to Treatment

Your therapist will explain the proposed treatment where appropriate and may ask for your consent before proceeding.

You can ask questions about your treatment and can withdraw your consent to treatment at any time.

Withdrawing consent does not automatically create a right to a refund for treatment or appointment time already provided.

11. Under-18s

BodyReset may provide treatment to children and young people where appropriate.

Consent and parent/guardian involvement will be managed according to the client’s age, circumstances and the nature of the treatment.

BodyReset reserves the right to require a parent or guardian to be present.

12. Personal Belongings

Clients are responsible for their personal belongings while attending a BodyReset clinic.

BodyReset will not be responsible for loss, theft or damage except where liability cannot legally be excluded.

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BodyReset+ Membership Terms

These additional terms apply to BodyReset+ members.

13. Membership Options

BodyReset+ offers three membership levels

14. Treatment Minutes

Membership treatment minutes can be used for:

Physiotherapy, Sports Massage and Wellness Massage.

Members can choose how to spend their available treatment minutes.

Treatment minutes have no cash value and cannot be exchanged for money.

15. Treatment Minute Rollover

Unused treatment minutes roll over while your membership remains active.

Each allocation of treatment minutes remains valid for 12 months from the date it is allocated.

After 12 months, unused minutes from that allocation expire automatically.

16. Additional Treatment Minutes

If you require more treatment than your membership allowance provides, additional treatment minutes can be purchased at member prices through the BodyReset+ Members App.

Prices will be displayed in the app.

17. Members App

Membership appointments must be booked through the BodyReset+ Members App.

Members use the app to:

* Book appointments
* Cancel appointments
* Reschedule appointments
* Purchase additional treatment at member prices
* Access applicable membership benefits

Membership appointments cannot be booked through the standard non-member booking process.

18. Booking in Advance

BodyReset+ members can book appointments up to one month in advance.

All appointments remain subject to availability.

Membership does not guarantee availability with a particular therapist, at a particular clinic or at a particular time.

19. Using Different BodyReset Clinics

Your BodyReset+ treatment minutes can be used at any BodyReset clinic, subject to appointment and service availability.

20. Compression Recovery Boots

Compression Recovery Boots sessions are 30 minutes.

Reset members: Up to one session per week.

Recover members: Up to one session per day.

Optimise members: Up to one session per day.

Sessions must be booked through the Members App and are subject to availability.

Unused Compression Recovery Boots sessions do not accumulate or roll over.

21. Sharing Memberships or Minutes

Memberships are for the individual member only.

Treatment minutes and membership benefits cannot be shared, transferred, sold or gifted to another person.

22. Membership Cancellation

BodyReset+ memberships can be cancelled at any time in accordance with the cancellation process provided by BodyReset.

Memberships cannot be paused or frozen.

Once a membership is cancelled, all unused and banked treatment minutes expire and cannot be used.

Unused minutes have no cash value and are non-refundable, subject to your statutory rights.

23. Failed Membership Payments

Treatment minutes are allocated following successful membership payment.

If a membership payment fails, no new treatment minutes will be allocated.

Membership benefits or access may also be restricted until the payment issue has been resolved.

24. Optimise Annual Blood Test

Optimise members receive an annual blood test benefit at month 9 of their membership.

The membership must remain active for the benefit to become available.

The blood test benefit cannot be transferred, exchanged for cash or refunded.

Any clinical eligibility requirements associated with the service will still apply.

25. Discounted IV Vitamin Drips

Eligible members can access discounted IV Vitamin Drips through the BodyReset+ Members App.

IV treatment remains subject to clinical suitability and availability.

Where the service is delivered by another healthcare provider, that provider’s own clinical requirements and terms may also apply.

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General Terms

26. Behaviour

BodyReset has a zero-tolerance approach to abusive, threatening, discriminatory, sexually inappropriate or intimidating behaviour towards staff, therapists or other clients.

BodyReset may end an appointment, refuse future treatment or terminate a membership where reasonably necessary to protect staff, therapists or clients.

27. Therapist Availability

We cannot guarantee that a particular therapist will always be available.

If a therapist becomes unavailable, we may offer an appointment with another suitable BodyReset therapist.

28. Clinical Outcomes

Treatment outcomes vary between individuals.

BodyReset cannot guarantee that treatment will eliminate pain, resolve an injury or achieve a particular result within a particular timeframe.

If your symptoms significantly change or worsen, you should inform your therapist and seek appropriate medical attention where necessary.

29. Privacy & Clinical Records

BodyReset collects and processes personal and health information in order to provide its services.

Information is handled in accordance with the BodyReset Privacy Policy and applicable UK data-protection requirements.

30. Circumstances Outside Our Control

BodyReset may occasionally need to cancel, move or change appointments because of circumstances outside our reasonable control, including therapist illness, emergencies, equipment failure or problems affecting a clinic.

Where BodyReset cancels an appointment, the client will not be charged for that appointment and BodyReset+ treatment minutes will not be lost.

31. Changes to Services & Memberships

BodyReset may change its services, operating arrangements, prices and membership benefits from time to time.

Where a material change affects an existing membership, BodyReset will provide reasonable notice where required.

32. Complaints

If you are unhappy with your treatment or experience at BodyReset, please contact the BodyReset team so that the issue can be reviewed and addressed.

33. Liability

Nothing in these Terms & Conditions excludes or limits BodyReset’s liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

Nothing in these terms limits your statutory rights as a consumer.

34. Changes to These Terms

BodyReset may update these Terms & Conditions from time to time.

The latest version will be made available through the BodyReset website or relevant booking/membership platform.

35. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will be dealt with in accordance with applicable UK consumer law and the jurisdiction of the relevant courts.